Last Updated: October 23, 2023


We Know Rice (“we,” “our,” or “us”) is dedicated to ensuring impeccable customer service and upholding the utmost standards in every facet of our business. We appreciate feedback from our customers and stakeholders and treat all complaints with seriousness. This Complaints Policy describes the protocol for raising and addressing concerns related to our rice cooker reviews, articles, recipes, or any other operational matters.


This policy is relevant to all customers, suppliers, employees, and other stakeholders who wish to register a complaint about We Know Rice.

Types of Complaints

Issues can be associated with, but not restricted to, the following:

  • Content: Concerns regarding the quality, information, accuracy etc. of our content.
  • Customer Service: Concerns stemming from engagements with our customer assistance team or other staff members.
  • Website: Issues regarding the functionality, content, or user experience on our website,
  • Conduct: Concerns linked to the behavior or actions of any individuals representing WeKnowRice.

Submitting a Complaint

Raise concerns through the following mediums:

Contact Page:

Postal Mail: Dispatch your written complaint to We Know Rice HQ, 1772 Garnet Ave, San Diego, CA, 92109

Include in your complaint:

  • Your name and contact data (email or phone number).
  • A precise description of the complaint, incorporating relevant timelines and any available evidence.

Complaint Handling Process

Upon receipt of a complaint, the following steps ensue:

Acknowledgment: Within 2 business days, we will confirm the receipt of your complaint.

Investigation: Our team will delve deep into the concerns raised, accumulating necessary data.

Resolution: We commit to promptly address the issue. The resolution timeline can vary based on the complaint’s nature, but we endeavor to reply within 5 business days.

Communication: Updates regarding the investigation and measures undertaken to redress the issue will be communicated to you.

Escalation: More complex issues will be elevated to the appropriate organizational tier for further inspection.

Confidentiality and Privacy

Utmost confidentiality is maintained for all complaints. Personal information given during this process is managed in line with our Privacy Policy.

No Retaliation

We Know Rice strictly forbids retaliation against individuals lodging complaints in good faith. We emphasize establishing a conducive and supportive ambiance for airing grievances.

Feedback and Follow-Up

We value feedback on our complaint resolution process. Should you have recommendations for enhancement or other concerns, we’re all ears. Continual improvement in our services, products, and customer interactions is our commitment.


We Know Rice is committed to addressing concerns transparently, fairly, and efficiently. Your feedback aids us in refining our offerings and customer interactions.

Contact Information

For any concerns or complaints, please get in touch:

Contact Page:

Address: We Know Rice HQ, 1772 Garnet Ave, San Diego, CA, 92109